Amazon Merch By Sonny’s Warranty Policy
If you’re looking to buy Amazon Merch By Sonny, please be aware of important updates regarding our warranty policies which is best, longest time and clear for customer of Sonny.
Warranty Policy
🔒 Warranty Coverage:
Our warranty covers the account for a period of 14 days after purchase, during which time we guarantee the account is in good standing and fully functional. This period allows you to verify that the account is working as expected.
🚨 Important Note on Design Uploads:
Once you begin uploading designs, the warranty no longer applies. Uploading designs is inherently risky—similar to buying a fish and then deciding what to feed it. The health of the fish (or the success of the account) depends on the quality of the food (or the designs and content you upload). Just as no one can guarantee what will happen to the fish based on your choices, the same applies to your account. If the designs or titles you upload violate guidelines, the account could be suspended, and this is outside the control of the supplier.
🎯 Key Takeaways:
- Warranty Duration: 14 days from the date of purchase.
- Warranty Void: Once designs are uploaded.
- Responsibility: The customer is responsible for ensuring that all designs & content comply with Amazon’s guidelines.
Before placing an order, you will be asked to read and agree to this warranty policy. This ensures that everyone understands the terms and conditions upfront.
Thank you for your understanding and continued trust. If you have any questions or need further clarification, please feel free to reach out.
What Should You Do In Warranty Time
- Customer FOLLOW instruction of Sonny. Log in with proxy & Incogniton browser. Import cookies as the instruction, no change personal data that Sonny advice to change. (If change, has to ask and Sonny agree to do it).
- STAY ACTIVE log in, working on an account frequently to avoid close due to long time no activities.
Important!! Must Save Your Designs & Account Information To Get Help
Sonny attached a template for customer to save the design information and account information (Purpose of saving design information: When your account has problem, you will send to Sonny your design file and I check your design violate trademark/copyright/ misunderstanding title, bullet point). Without knowing your design information, Sonny does not have information to help you why you got reject or close.
To get the template: (“Choose File > Make a copy to use”)
Shared Risk and Extended Coverage
When considering buying an account, it’s important to understand that every account has a risk of being closed. Even if you register an account with your information and get accepted, any violation of Amazon’s policies can still result in the account being closed. However, it is also possible to encounter low-quality accounts that may close even without any action on your part. This is often seen as a failure on the part of the supplier.
Typically, other suppliers might offer only a 7-day warranty or no warranty at all, putting all the risk on you. They believe that 7 days is sufficient to determine if an account is good or not, assuming that if an account closes after this period, it is the fault of the buyer. Sonny is different. I share the risk with you. By extending the warranty from 7 days to 14 days, I demonstrate my commitment to supporting you and providing the best service possible.
Amazon Merch On Demand By Mr. Sonny appreciates your continued support and business. We know you have options for your Amazon Merch account supplier, and we thank you for choosing us. If you have any questions or concerns about this increase or the new warranty policy, we encourage you to reach out to the Sonny team at our fanpage: Amazon Merch On Demand By Mr. Sonny or through our website: merchbyamazonforsale.com.
Procedure Of Solving Issue “Customer’s Account Is Closed"
1- For Customer Who Still In Warranty Time 14 Days
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- Step 1 – Customer send account log in information email address & Amazon Merch.
- Step 2 – Sonny’s team start check any violation (rejection, remove) on the account in the “Message Box”.
- If:
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- Customer uploaded and no design violate, no message design rejected. Sonny will replace a new account/ refund 100%.
- Customer no upload design, follow instruction log in of Sonny & account closed. Sonny will replace a new account/ refund 100%.
- Customer uploaded and design violate, has message design rejected. Sonny deny to replace/refund because that is violation.
2- For Customer Out Of Warranty Time 14 Days
- Step 1: Customer send account log in information email address & Amazon Merch.
- Step 2: Sonny’s team start check any violation (rejection, remove) on the account in the “Message box”.
- Note that, at some case, we will review deeply and support each customer each different way.
- Step 3: Due to warranty time has passed away, Sonny deny to replace/refund as we has agreement from the time buyer start purchasing.
Here Some Common Case Make Customer Close Account
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- Customer uploaded design and get rejection related to Trademark/Copyright/Sensitive words or get multiple rejection in short of time.
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- Long time no working, no upload design → Amazon close account due to long time no activity.
